|I can't get my printer to work, how can I correct this? (NT)|
At TCL type SP-STATUS if your printer is not listed then it is not started. Check your User coldstart proc or macro to see how to start it.
If the SP-STATUS shows that the printer is there and inactive, check that the spooler output is not set to hold and suppress. This can be done by typing LQ at TCL.
If the SP-STATUS shows that the printer is active but nothing is printing then check the state of the spooler by typing LQ at TCL. You should see at least one print file linked to the printer. To correct this for each linked print job type SP-KILL OFn at TCL where n is the print hold file number. When this is done you can delete the linked files by typing SP-KILL UDn where n is the print hold file number. This will get rid of all the linked files except the one being out put. Now type SP-KILL Dn at TCL where n is the Printer number. This will delete the printer and set the device to log on. Now type DEV-REMOV n at TCL where n is the device number for that printer. You can now remove the linked print job that was being output. Now perform the DEV-MAKE and the STARTPTR commands as laid ou in your User Coldstart proc or macro.
If you still have problems after this then contact us.